You will be notified by e-mail that your order has been received and processed. Ferncroft Environmental reserves the right to decline any orders, for any reason, and will usually offer an explanation for the refusal of your order. Ferncroft Environmental uses a well-established delivery contractor offering what we believe to be the most reliable service available, allowing your purchases to arrive in the best possible condition. We aim to deliver your goods within 24-48 hours from receipt of cleared payment (excluding weekends and holidays); however, please allow up to 28 days for delivery. We can deliver to your business address or any alternative address specified – please advise us when placing your order. As we deliver from a number of warehouse units throughout the UK, your order may be dispatched in one or more packages. If items are not in stock, or the order will be unduly delayed we will contact you either by telephone or email to advise you of this.
All Classroom based training must be paid for in full before any training certificates are issued. With Computer based Training (CBT) or e-learning as it is commonly referred to, we only accept payment via worldpay™, cheque's and or bank transfer in advance of the issuing of the secured unique log in code. Once payment is received and funds are cleared, your log in details will be sent to the email address you gave as the address to receive such communications. With BOHS registered courses we have to confirm the course numbers with the British Occupational Hygiene Society at least 10 days before delivery of such courses. Once the invigilated examination is booked no refunds will be allowed.
Please note that customised, special order and bespoke products and courses are non-returnable or refundable with the exception of CBT (e-learning) courses, which provided the Log in key has not been used will be fully refundable at any time.
Delivery charges where applicable will not be refunded. If you want to return your goods for whatever reason, send them back to us within seven days of receipt.
If you are returning goods simply because you have changed your mind, and you would like a refund, the goods must be returned unopened, in perfect condition and with the security seal (where applicable) intact to the address shown on the sales invoice.
If you are returning damaged or faulty goods, Ferncroft Environmental will supply you with replacement goods at no extra cost.
A 15% administration charge will levied against any orders that have been cancelled or returned, including undeliverable items.
A valid receipt/sales invoice should be also enclosed for any item(s) being returned.
As the customer you are also responsible for writing to us to explain your dissatisfaction with the goods, or for providing a description of the damage. You are reminded of your responsibility to the items in your care. Ferncroft Environmental cannot accept responsibility for damages of goods in your care, or in transit when returning items to us.
As proof of postage cannot be regarded as proof of delivery, we would suggest that you use recorded delivery, registered post or a courier to return items. It might also be a good idea to insure the goods for their full value, as we cannot accept liability for any damage or loss incurred in the post.
Ferncroft Environmental will, at all times, assure you of the best possible service, however in accepting this, your statutory rights are not affected or limited in any way.
Every care has been taken to ensure that the descriptions, pictures and specifications are correct and are accurate at the time of publication. The software is intended to be used as a management tool by competent persons.
Personal Protective Equipment (PPE) and other Safety Products such as posters and notices may vary slightly to those illustrated.
All customised and bespoke documentation prepared for clients will be issued in secure PDF Format unless otherwise stated.
Ferncroft Environmental reserve the right to alter our prices at any time. All our prices are denominated in UK Pounds Sterling (£). Where applicable, VAT will be added at the current UK rate, unless specified as including VAT.
We accept a broad range of payment types - inc Visa Credit, Visa Debit, MasterCard Credit, MasterCard Debit, JCB, Visa Electron and Maestro, cheque's and BACS payments.
Your order will only be processed subject to payment being authorised. Please note that the payment transaction will take place prior to delivery.
Ferncroft Environmental use WorldPay™ for online credit and debit clearing, in conjunction with the Natwest Bank Plc
We are also able to take BACS and cheque payments by mail, cheque's should be made payable to Ferncroft Environmental.
For BACS payments you should request an invoice, or pro-forma which will clearly detail the goods you are purchasing together with the applicable costs. The invoice clearly shows are account details to allow you to make payment.
We collect your personal information in order to provide you with the best possible service. The type of personal information includes:
We will never collect sensitive information about you or any payment information without your consent. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act for which we are registered). We will not share your details with anyone.
The information we hold will be accurate and up to date as far as possible. If you find any inaccuracies please inform us and we will correct it as soon as possible. The personal information, which we hold, will be held securely in accordance with our internal security policy. If you have any questions/comments about privacy, you should email us at email@example.com and we will endeavour to reply within 5 working days. By agreeing to these terms and conditions you agree to opt in to receive a promotional/informational flyer on a regular basis. You may however opt out of this service after receiving your first email.
Purchases of Ferncroft Environmental’s Software is subject to a Licence Agreement. Your purchase of the software signifies your acceptance of this Licence Agreement as specified below:
This is a contract. By purchasing our Software, you accept all the terms and conditions of this Agreement.
The Ferncroft Environmental End User Licence Agreement accompanies Ferncroft Environmental Software products and related explanatory written materials, and any written material directly produced by the products which in its entirety, can be attributed to Ferncroft Environmental's copyrighted material (“Software”). The term Software shall also include any upgrades, modified versions, templates or updates of the Software licensed to you by Ferncroft Environmental. This copy of the Software is licensed to you as the end user. You must read this Agreement carefully. Ferncroft Environmental grants to you a nonexclusive license to use the Software, provided that you agree to the following:
This Agreement shall automatically terminate upon failure, by you, to comply with any or all of these terms. This Agreement may only be modified, in a written format, by an authorised officer of Ferncroft Environmental.